Support
We're here to help.
Ogmo is a small team — we read every message and reply as quickly as we can.
Get in touch
For anything — a question, a bug, feedback on the app, or help with your account — email us directly and we'll take it from there.
Email support@ogmo.appReport a problem
Found a bug, or something not working as expected? The more detail you can share, the faster we can fix it:
- What you were doing when it happened
- What you expected vs. what actually happened
- Your device and OS version (iPhone/iPad or Mac)
- The app version, if you know it
Send feedback
Have an idea for a feature, or a suggestion for something we could do better? We build Ogmo around what students actually need — tell us what would help.
Send feedbackBilling & subscriptions
All purchases — subscriptions and minute top-ups — are processed by Apple through the App Store. Ogmo never sees or stores your payment details.
For refunds, billing disputes, or a charge that doesn't look right, Apple handles these directly:
reportaproblem.apple.comIf your minute balance or subscription looks wrong after a purchase Apple confirms was successful, email us and we'll help sort it out.
Frequently asked questions
Is my audio recorded or uploaded anywhere?
On iPhone and iPad, no recording is kept — once the transcript comes back, the audio is gone. On Mac, a compressed recording is saved on your device for playback (you can turn this off in Settings); it is never uploaded. In cloud mode, audio is streamed to Soniox for transcription and is not stored there either. See the Privacy Policy for the full picture.
Does Ogmo work without an internet connection?
On Mac, yes — switch to offline mode in Settings and an on-device engine handles transcription entirely on your Mac, with no account and no network needed once the model has downloaded. Cloud features like AI summaries and session sharing aren't available offline. On iPhone and iPad, Ogmo currently requires an internet connection for live captioning.
How do I delete my account and data?
Open the app's Settings on either iPhone/iPad or Mac and choose to delete your account — this removes your account and its associated data. Transcripts and recordings stored locally on your device are removed when you delete the app.
I bought minutes/a subscription but it's not showing up. What do I do?
All purchases are processed by Apple through the App Store, and Apple also handles refunds and billing disputes directly. If a purchase isn't reflected in the app, first try Settings → Restore Purchases. If that doesn't help, contact us and we'll look into it — for anything about a charge itself, Apple's own support at reportaproblem.apple.com is the fastest path.
Something else?
Whatever it is, just email us — there's no wrong way to reach out.
Email: support@ogmo.app
See also our Privacy Policy and Terms & Conditions.